1. Is it mandatory to create a user account in order to purchase?

Yes, you must create a user account. We just need your first name, last name and email address. You can register here (

2 How do I become a registered member?

You can become a member here ( We just need your first name, last name and email address.

3 Why is it that when I register in Lustau, an account is created in Caballero?

The Luis Caballero Group is a large company formed by many brands and one of the most relevant is Lustau. We want to make it easy for you to shop at any of our online shops creating only a single.

4. How do I unsubscribe?

To unsubscribe, please send a request to: 

If you cancel your account all your personal data and orders record will be deleted.

5. Forgot your password?

If you have forgotten your password, you can recover it here (, click on “Forgot password” to reset it.

6. How can I change my personal data?

Access your account through this link ( and modify them in the section “Personal Data”.

1. How do I place an order?

The process is very simple. Create a user account, select and add the products you would like to buy to the cart. Once you have all the desired products in the cart, access it and start the purchase process following the steps indicated. For more information have a look here (


2. I have a discount code. How do I use it?

Select the products you want to buy and add them to the cart. During the purchase  process, you will be able to add the discount code in the field “Coupon”.

3. How do I change my shipping address?

There are 2 ways to modify the shipping address: 1) modifying your user account in the section “Addresses” or  2) during the purchase process in the “Shipping and billing” step.

4. How do I modify or cancel an order?

Once you have confirmed and paid your order, you will not be able to modify it. If you want to delete, change or add a product, please contact our customer support at to provide you with the best possible solution.
If you wish to cancel an order, log in to your account and go to “Orders”. Unless the order is already in the shipping process, you will be able to cancel it.  

5. What payment methods are accepted?

Currently, the only accepted payment method are credit or debit cards.

6. How do I get an invoice?

During the purchase process you can request the invoice of you order clicking on the  corresponding box.
If you need an invoice you have not requested at the time of purchase, please contact our customer support at


7. Can I place a gift order?

Yes, you can. The addressee of the gift will not receive any documents that includes prices. Invoices are sent in electronic format exclusively to the buyer’s e-mail.

8. What should I do if my order is received damaged or incomplete?

To know how to proceed in such cases please enter here ( In  section 6 you can check how to proceed according to your case. 

9. Can I pick up my order somewhere?

There is currently no option for pick ups, all orders have to be sent to the address provided by you.

10. What should I do if I was absent at the time of delivery?

In case of absence, a second and free delivery attempt will be made.

11. Where’s my order?

You will be able to see the status of your order in your user account clicking on “Orders”. You will also be able to track your order through the link that will be sent to you by our logistics company.

1. Do you deliver anywhere in Spain?

Currently we only ship our products in Spain mainland and to the Balearic Islands.

2. Do you deliver outside of Spain?

No, shipping outside of Spain is currently not available.

3. What are the shipping costs?

Shipping costs are automatically calculated based on the destination and number of products purchased. Shipping costs will be detailed throughout the puchase process and can be reviewed before the purchase is completed. For more details on shipping costs please review here (

4. Do you offer free shipping from a certain amount or number of bottles?

Yes, shipping is free for orders over 90 euros no matter the amount of bottles.

5. What are the delivery times?

Delivery times depend on the destination (Peninsula or Balearic Islands). For orders in Spain mainland there are 2-3* working days. For orders shipped to the Balearic Islands delivery time will be 3-4* working days.  *indicated deadlines are understood starting from the working day following the order confirmation day.  


6. What days and times do you deliver orders?

The deliveries are usually Monday to Friday, between 9am to 7pm.

7. Can I request delivery at a preferred time?

During the purchase process you will find a “Notes” section, where you can leave indications for delivery. However, we cannot guarantee your indications are followed in all cases, as they relay on our logistics company.

8. What logistics company do you work with?

We work primarily with Envialia, being able to use other companies if needed punctually.

1. If I want to return an item, how can I do it?

To see how to proceed on returns and refunds, access here ( Go to section 6 and follow the steps indicated.

2. How long do I have to return an item?

You can return an order within 14 calendar days after receiving it. For more information access section 6 of our Terms & Conditions here (

3. How and when will I be refunded for the amount of the returned item(s)?

Returns will be made in exchange with new product(s) agreed with you or through the same payment system used at the time of purchase. To check eligibility and for more information access section 6 of our Terms & Conditions here  (