Yes, you must create a user account. We just need your first name, last name and email address. You can register here (https://lustau.es/mi-cuenta/)
You can become a member here (https://lustau.es/mi-cuenta/). We just need your first name, last name and email address.
The Luis Caballero Group is a large company formed by many brands and one of the most relevant is Lustau. We want to make it easy for you to shop at any of our online shops creating only a single.
To unsubscribe, please send a request to: firstname.lastname@example.org
If you cancel your account all your personal data and orders record will be deleted.
If you have forgotten your password, you can recover it here (https://lustau.es/mi-cuenta/), click on “Forgot password” to reset it.
The process is very simple. Create a user account, select and add the products you would like to buy to the cart. Once you have all the desired products in the cart, access it and start the purchase process following the steps indicated. For more information have a look here (https://lustau.es/terminos-y-condiciones/)
Select the products you want to buy and add them to the cart. During the purchase process, you will be able to add the discount code in the field “Coupon”.
There are 2 ways to modify the shipping address: 1) modifying your user account in the section “Addresses” or 2) during the purchase process in the “Shipping and billing” step.
Once you have confirmed and paid your order, you will not be able to modify it. If you want to delete, change or add a product, please contact our customer support at email@example.com to provide you with the best possible solution.
If you wish to cancel an order, log in to your account and go to “Orders”. Unless the order is already in the shipping process, you will be able to cancel it.
Currently, the only accepted payment method are credit or debit cards.
During the purchase process you can request the invoice of you order clicking on the corresponding box.
If you need an invoice you have not requested at the time of purchase, please contact our customer support at firstname.lastname@example.org
Yes, you can. The addressee of the gift will not receive any documents that includes prices. Invoices are sent in electronic format exclusively to the buyer’s e-mail.
To know how to proceed in such cases please enter here (https://lustau.es/terminos-y-condiciones/). In section 6 you can check how to proceed according to your case.
There is currently no option for pick ups, all orders have to be sent to the address provided by you.
In case of absence, a second and free delivery attempt will be made.
You will be able to see the status of your order in your user account clicking on “Orders”. You will also be able to track your order through the link that will be sent to you by our logistics company.
Currently we only ship our products in Spain mainland and to the Balearic Islands.
No, shipping outside of Spain is currently not available.
Shipping costs are automatically calculated based on the destination and number of products purchased. Shipping costs will be detailed throughout the puchase process and can be reviewed before the purchase is completed. For more details on shipping costs please review here (https://lustau.es/terminos-y-condiciones/).
Yes, shipping is free for orders over 90 euros no matter the amount of bottles.
Delivery times depend on the destination (Peninsula or Balearic Islands). For orders in Spain mainland there are 2-3* working days. For orders shipped to the Balearic Islands delivery time will be 3-4* working days. *indicated deadlines are understood starting from the working day following the order confirmation day.
The deliveries are usually Monday to Friday, between 9am to 7pm.
During the purchase process you will find a “Notes” section, where you can leave indications for delivery. However, we cannot guarantee your indications are followed in all cases, as they relay on our logistics company.
We work primarily with Envialia, being able to use other companies if needed punctually.
RETURNS AND REFUNDS
To see how to proceed on returns and refunds, access here (https://lustau.es/terminos-y-condiciones/). Go to section 6 and follow the steps indicated.
You can return an order within 14 calendar days after receiving it. For more information access section 6 of our Terms & Conditions here (https://lustau.es/terminos-y-condiciones/).
Returns will be made in exchange with new product(s) agreed with you or through the same payment system used at the time of purchase. To check eligibility and for more information access section 6 of our Terms & Conditions here (https://lustau.es/terminos-y-condiciones/).